Privacy Policy

Last updated: March 10, 2026

1. Introduction

Sentebill ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Name, email address, phone number, business name, and address when you create an account
  • Billing Information: Payment details, billing address, and subscription preferences
  • Business Data: Customer information, bill details, product catalogs, and transaction history
  • Communication: Messages, feedback, and support inquiries you send us

2.2 Automatically Collected Information

  • Device Information: Device type, operating system, browser type, IP address
  • Usage Data: Pages visited, features used, time spent, interaction patterns
  • Cookies: We use cookies and similar tracking technologies to enhance your experience
  • Location Data: General location based on IP address (not precise GPS)

3. How We Use Your Information

We use the information we collect for:

  • Providing and improving our services
  • Processing transactions and sending related information
  • Sending promotional and marketing communications (which you can opt out of)
  • Responding to your inquiries and providing customer support
  • Personalizing your experience and improving service quality
  • Detecting and preventing fraud and security issues
  • Complying with legal obligations and enforcing our terms
  • Analyzing usage patterns to improve user experience

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist us (payment processors, email services, analytics providers)
  • Business Partners: Partners for promotional purposes (with your consent)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfer: In case of merger, acquisition, or sale of assets

5. Data Security

We implement comprehensive security measures to protect your information:

  • SSL/TLS encryption for data in transit
  • Secure password hashing for authentication
  • Row-Level Security (RLS) policies on all databases
  • Regular security audits and vulnerability assessments
  • Restricted access to sensitive information
  • Secure webhook signature validation for payment processing

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal information
  • Correct: Update or correct inaccurate information
  • Delete: Request deletion of your account and associated data
  • Opt-out: Decline marketing communications at any time
  • Data Portability: Receive your data in a portable format

To exercise any of these rights, contact us at privacy@sentebill.com.

7. Cookies and Tracking

We use cookies and similar technologies for:

  • Authentication and session management
  • Remembering user preferences
  • Analytics and usage tracking
  • Improving user experience

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

8. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing your information.

9. Children's Privacy

Sentebill is not intended for children under 18. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information promptly.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our services, you consent to such transfers.

11. Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

You can request deletion of your account and data at any time. Some information may be retained for legal or business purposes.

12. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Last updated" date or sending you a notification. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@sentebill.com

Address: Kampala, Uganda

We will respond to your inquiry within 30 days.